Terms & Conditions

Thank you for being our valued Customer. In order to ensure a seamless and professional transaction, your purchase is subject to the terms and conditions of G&H Systems LLC (“Company” hereafter) noted on all proposals and in the below document. By signing a proposal, making a down payment, or authorizing the ordering of materials for your project, you acknowledge that you have read and understand the conditions of purchase. ​All terms, conditions, warranties, and guarantees are applicable to the original purchaser or General Contractor. Commercial installations are subject to the contract guidelines of each individual project and may vary from those terms and conditions provided by Company.

Payment. A 50% deposit for materials, or an approved credit application, is due upon acceptance of a proposal unless otherwise authorized by Company Where Customer establishes and maintains satisfactory credit, payments shall be due and payable thirty (30) days from date of invoice. Work performed on a time and material basis shall be at Company’s then-prevailing rate for material, labor, and related items, in effect at the time supplied under this Agreement. Company shall invoice Customer for progress payments to one hundred (100%) percent on a monthly schedule based upon equipment delivered or stored, and services performed. Company reserves the right to revoke or modify Customer’s credit in its sole discretion.

Customer’s failure to make payment when due is a material breach of this Agreement. If Customer fails to make any payment when due, in addition to any other rights and remedies available, Company shall have the right, at Company’s sole discretion, to stop performing any Services and/or withhold further deliveries of materials, until the account is current. In the event payment is not received when due, Company may, at its discretion, assess late fees at the rate of 1.5% per month or the maximum rate allowed by law. Customer agrees to pay all costs of collection, including without limitation costs, fees, and attorneys’ fees. Customer’s failure to make payment when due is a material breach of this Agreement until the account is current.

Proposals. A proposal, or estimate, is made to the best of the ability of Company sales representatives and estimators to be an accurate representation of total project cost and scope of work. Proposals are valid for 30 days from date of issuance and are subject to change in the event of manufacturer price increases, labor increases, or unexpected events that may affect the cost of goods or service. Prices for products covered may be adjusted by Company, upon notice to Customer at any time prior to shipment, to reflect any increase in Company’s cost of materials incurred by Company after issuance of Company’s applicable proposal or quotation. A proposal, or estimate, is not a final invoice and may change over the course of installation. At times, unforeseen circumstances may require additional labor, materials, or work beyond what was written and agreed upon in the original proposal document. Additional costs may be incurred in order for the job to be completed or for proper installation. If additional materials or labor are required, you will be made aware of what is needed and the approximate cost associated. The purchaser is responsible for these additional costs with, or without, a change order document being filed.  

Installation/Delivery. Any proposal to furnish material and/or installation of store purchased goods is subject to the availability of materials and is subject to acceptance by the manufacturer/distributor of an order. Any delays caused by manufacturers producing or shipping products will not result in penalties to be paid by Company. At times, delivery and installation may be delayed because of reasons beyond the control of Company such as weather, production delays, shipping delays, accidents, and governmental acts.​ Buyer agrees that Company is not responsible for delays or failures in delivery or installation caused by reasons beyond the control of Company. ​

Company has the right to refuse installation/service of products not purchased directly through Company or if site conditions do not allow for proper installation. Installers have the right to refuse installation if it is deemed, at the discretion of the installer or a Company representative, that the working environment is not fit for work to be performed. This may include, but is not limited to; environmental concerns, unfit structures for installation, and any variable that could potentially be detrimental to the safety or well-being of those performing work. ​Company installers WILL NOT, perform any unapproved work that is outside of the approved scope, unless a change order has been submitted and approved. Company will not be liable for any unapproved work.

Customer Responsibilities. Customer shall furnish all necessary facilities for performance of its work by Company, adequate space for storage and handling of materials, light, water, heat, electrical service, watchman, and crane and elevator service and necessary permits. Customer shall promptly notify Company of any malfunction in the Covered System(s) which comes to Customer’s attention. This Agreement assumes any existing system(s) are in operational and maintainable condition as of the Agreement date. If, upon initial inspection, Company determines that repairs are recommended, repair charges will be submitted for approval prior to any work. Should such repair work be declined Company shall be relieved from any and all liability arising therefrom. Customer shall further Provide Company access to any system(s) to be serviced, and Comply with all laws, codes, and regulations pertaining to the equipment and/or services provided under this agreement.

Indemnity. Customer agrees to indemnify, hold harmless and defend Company against any and all losses, damages, costs, including expert fees and costs, and expenses including reasonable defense costs, arising from any and all third party claims for personal injury, death, property damage or economic loss, arising in any way from any act or omission of Customer or Company relating in any way to this Agreement, including but not limited to the Services under this Agreement, whether such claims are based upon contract, warranty, tort (including but not limited to active or passive negligence), strict liability or otherwise. Company reserves the right to select counsel to represent it in any such action.

Returns/Refunds. In some instances, it may be necessary to return materials or receive a refund.  Company makes every attempt to ensure that the proper amount of material is provided for each installation and service. Some special-order items may be non-returnable or may incur a restocking fee and/or freight charges. Stock materials in unopened and undamaged packaging may be returnable at the discretion of management. A refund may be offered on an accepted proposal if a) materials are a running stock item, or b) if special order materials have not yet left manufacturer or distribution facilities. Any restocking and/or freight charges incurred by Company in order to issue a refund will be paid by purchaser.

Termination. Any termination under the terms of this Agreement shall be made in writing. In the event Customer terminates this Agreement prior to completion for any reason not arising solely from Company’s performance or failure to perform, Customer understands and agrees that Company will incur costs of administration and preparation that are difficult to estimate or determine. Accordingly, should Customer terminate this Agreement as described above, Customer agrees to pay all charges incurred for products and equipment installed and services performed, and in addition pay an amount equal to twenty (20%) percent of the price of products and equipment not yet delivered and Services not yet performed, return all products and equipment delivered and pay a restocking fee of twenty (20%) percent the price of products or equipment returned. Company may terminate this Agreement immediately at its sole discretion upon the occurrence of any Event of Default as hereinafter defined. Company may also terminate this Agreement at its sole discretion upon notice to Customer if Company’s performance of its obligations under this Agreement becomes impracticable due to obsolescence of equipment at Customer’s premises or unavailability of parts.

Warranty. Manufacturer products warranties are included with any purchase that is made through Company with, installation being provided by a Company representative. These warranties are covered by either a manufacturer, a product distributor, or both in accordance with the warranty statement provided to buyer on the back of a product, product literature, or an individual manufacturer’s website. No other product specific warranties, either expressed or implied, are provided. Any warranty offered by the manufacturer is direct from the manufacturer and not from Company. Company will act as mediator, within reason, in the instance of a manufacturer product defect that results in a warranty claim in order to help reach a solution.  

In addition to brand specific product warranties, Company offers a 1-year warranty on our craftsmanship and installation for every project, unless noted otherwise on a proposal. It is our goal to ensure the satisfaction of our customers and instill confidence in knowing that by partnering with Company for your project and low voltage service needs we guarantee that all our work exceeds the industry standards for quality workmanship.

Should you have a warranty issue that is believed to be attributable to installation or a defective product, please contact Company the issue will be resolved as quick as possible. Company will inspect and diagnose the problem and will make every attempt, within reason, to resolve errors made during installation or with a defective product. In some instances, a manufacture representative or 3rd party inspector will be brought in to help resolve the issue or come up with a solution that meets industry standards. This warranty is valid only for the original owner-occupant of equipment/materials purchased and installed by Company. This warranty may be invalidated if problem is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, alteration, or site conditions that are outside of our control. Company will not assume additional costs due to inconvenience or displacement of an occupant, or their belongings, while honoring a warranty claim. Warranty work will not begin prior to the full payment of original invoice being received. Terms of payment will apply, including past due finance charges, in the event of a warranty claim found during or directly after initial installation that results in an ongoing non-payment.